How to use the service
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To successfully notify organisations of your change of address, here's some helpful hints. Remember pink boxes are mandatory and must be completed - mandatory fields will turn green when you've entered the correct information. |
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Add the organisations you would like to tell about your move. |
Do this by going to the Organisations tab clicking Select Organisations to browse categories and search for an organisation. Click on an organisation name to see what details they need.
Most organisations will require additional information, like account numbers. If you don't have to do this now, you can always come back another day. Just remember to click the button to add it to your list. |
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Register an account to save your selections. |
Registering is very easy, and means the all the details you add will be saved for your next visit. Look under the My Move tab. If you're not already logged in, you'll be prompted to do this when you click the SAVE & CONTINUE button for an organisation. |
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Validate your email address by clicking the link in the email we send you when you register. |
When you register, we'll send you an email with a link you click to confirm you received it. We communicate with you via email, so it's important that you confirm that you can receive emails from us by clicking on this link. |
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Add the address you're moving from, the one you're moving to, and your moving dates. |
You only ever need to do this once - when you're logged into your account, look under the My Move tab for the My Addresses link. We can fill in your address if you enter the 1st line and postcode and click the button. At the bottom of each organisation's details screen we remind you if you haven't completed your address details with a ![]() |
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Notify the organisations. |
If you click on the Organisations tab, you'll see your My Organisations list on the right with coloured envelopes. means you haven't added all the details needed - see how to do this above. means you can send the notification. shows you've sent the notification.When all the details are complete, you'll send the notification to the organisation by clicking ![]() |



button to add it to your list.


button. 

means you haven't added all the details needed - see how to do this above.
means you can send the notification.
shows you've sent the notification.
