Frequently Asked Questions

• Can I use iammoving.com to redirect my mail?
• Is this a free service?
• Are my personal details safe?
• I have not received my activation email
• Will I receive confirmation from the organisations I notify?
• I am having problems entering my move details
• Can I use the service if I am moving overseas?
• Can I use the service to make joint notifications with my partner/spouse?
• What details do I need to get started?
• What happens after I have sent the notifications?
• What happens if I forget my password?
• I have already moved, can I still use the service?
• I cannot find the organisation I am looking for, what do I do?

No. If you require assistance with redirecting your mail or have other questions regarding your post, you need to contact Royal Mail direct - or see their website for more details where you can also subscribe to redirections online.

The site is free to use to the home-mover because organisations you notify pay us a fee to keep your address details up-to-date.  We also receive small referral fees from our utility suppliers if you take up one of their services in your new home via us, which helps subsidise providing the service for free.

Yes. Security of information and protection of your privacy are of the utmost importance to us. We guarantee never to pass on your details to anyone except for the organisations you select and only the orgnisation specific data and your move details will be pssed on to them. We are registered with the Data Protection Commissioner and abide by the spirit and word of The Data Protection Act 1998. See our Privacy statement for more details.

It may be caught up in your spam filter or office firewalls. Please request another one under the tab My Move or add iammoving.com to your safe sender's list.  Your email is important to the notification process as that is how you will receive confirmations from the organisations.

We work hard with all our partner organisations to confirm to you directly when they receive the notification from our system, and when they have actioned it. As in offline, some organisations are better than others at doing this and some have it as their policy that they never confirm to their customers. But the good news is many on our site do and many do it within 24 hours. But even if you do not receive confirmation from them, if it was sent electronically via our site, it will be actioned.

Your old and new address need to be verified to ensure that they are entered in the correct format. Please enter your house/flat number or name (The Coach House, for example) and the full postcode, click on ‘validate” for each address individually (both moving from and moving to address), select the appropriate address from those generated by the postcode look-up table. Then click on SAVE My Move Details once both addresses have been verified and moving dates entered. Then add your move details. If your moving-in date has yet to be confirmed, this can be added at a later stage.

Yes, the site allows you to enter details of your new address outside of the UK click on enter address manually to complete international details.

Yes, on the registration page (or in my account if already registered), you can add details of a partner/spouse. For those organisations which are in joint names, you can then select to append your partner/spouse’s details to that account when filling in the additional information each organisation may require.

To get started, use the site as a checklist building up your account. It will be clear when you select the organisation what information they require that is specific to them such as an account/reference number. Mandatory fields are marked in pink, but even if the extra information is not mandatory it is sometimes helpful to complete it anyway so the organisation can act on your notification quicker. Some notifications require signatures such as those to Financial Institutions and so a letter will be generated which requires printing and posting.

Once you have clicked to send your notifications, the details are transferred immediately to the organisations you selected. It is then their responsibility to process your moving details and contact you where necessary.

Simply click on the Forgot password? link under the login box, enter your name and email address and, within a few minutes, you will receive an email with a link which you can click on to reset your password. Remember your password needs to be at least 6 characters long.

Yes, you can come back to the site as many times as you like, before and after your move. Use it to inform companies you've forgotten, and you can use it for multiple moves as your list will be carried forward.

If the company/organisation you are looking for is not listed on the site, you can add their details manually in your account. A pre-populated letter will be generated for you, which you can send off to them. There is also a quick search facility within the ‘Organisation' tab. ‘Search for an organisation’ will check before if it is on our database before leading you to add it manually.